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Terms & Conditions

These terms and conditions apply to the sale of any products you may purchase from us through our website,

Please read all these terms and conditions carefully before you order any products from us because, by using our website or ordering our products, you agree to be bound by them.


Who we are: is a website operated by Nature’s Journey Limited. We are a company registered in England and Wales. Our company registration number is 12582223 and our registered office Unit 3E Rink Road Industrial Estate, Ryde, Isle of Wight, PO33 2LT. Our VAT registration number is GB350488200

How to contact us: You can contact us by emailing or writing to us at Nature's Journey Limited, Unit 3E Rink Road Industrial Estate, Ryde, Isle of Wight PO33 2LT


By using our website, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms, you must not use our website, or order our products.

We recommend that you print a copy of these terms for future reference.


These terms of use refer to the following additional terms, which also apply to your use of our website:

Our Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our website, you consent to such processing, and you warrant that all data provided by you is accurate.

Our Cookie Policy,which sets out information about the cookies on our website.


Minimum Order Value:

Unless expressly agreed otherwise, there is a minimum order value of £250 exclusive of VAT and delivery charges. 

Wholesale only:

Products sold via are sold on the basis of a wholesale agreement for resale by authorised re-sellers only. We expressly prohibit purchase of products for personal use or personal financial gain at our absolute discretion.  We reserve the right to reject or cancel your order if we reasonably think that you are buying our products for purposes other than the sale by wholesale of our products. We will attempt to contact you (using the contact details you have provided) to discuss this before cancelling your order.

Recommended Retail Prices (RRP):

Recommended Retail Prices (RRP) are indicated on each individual product page. For the avoidance of doubt, the price charged by the re-seller to their customer is at their discretion.


We can only guarantee delivery to mainland addresses located in England, Scotland, Wales, and Northern Ireland. For delivery outside of these areas, (for example islands not being the mainland), please contact us directly before placing an order, and we will do our best to accommodate you.


CBD Products

CBD products are not intended for use by sale to persons under the age of 18 and must only be used as directed on the packaging or label. We advise that consumers consult their doctor before use if they have a serious medical condition, are pregnant or use prescriptive medications. Our products are not intended to diagnose, treat, cure, or prevent any disease.


The images of our products on our website are for illustrative purposes only. Although we have made every effort to display the colours and scale accurately, we cannot guarantee that a device's display accurately reflects the colour and sale of the products. Your products may vary slightly from those images. The packaging of our products may vary from that shown in images on our website.

Images featured on this website are the intellectual property and are copyright of Nature's Journey Limited and may not be used without prior permission from the copyright owner. 


The product information contained on our website has been published in good faith and we will do our best to ensure that it is accurate. However, it may occasionally be incorrect, incomplete, or out of date due to human error or circumstances beyond our control. Where information is incorrect due to an error or circumstances beyond our control, we may not accept your order for the affected products, or if your order has already been accepted, we may not supply the affected products to you. We will notify you if this is the case and will not charge you for the products.

Information on this website is the intellectual property of Nature's Journey Limited and may not be used in part or whole without prior permission from the copyright owner.


Please refer to 'best before' dates on product packaging to determine product life.


Ordering products displayed on our website will be subject to their availability and acceptance of the order by us. We will inform you as soon as possible after receiving your order if, for any reason, the products you have ordered are not available or are subject to any delay. If we are unable to supply you with a product, we will inform you of this by phone or email and we will not process your order. If you have already paid for the product, we will refund you the full amount as soon as possible.


Prices of products are as quoted on our site.

All prices are subject to change without notice.

Prices may change over time, so if you use your Order History within 'My Membership account' as a way of re-ordering items, prices on your previous order may no longer be current. However, the correct prices will be applied when you select an item from the Order History and add to your current basket. All prices exclude VAT where appropriate.

We accept payment via the payment methods listed on our site. You must pay for the products and any applicable delivery charges in advance of delivery of the products. Please note that delivery times are estimates and we will make every reasonable effort to ensure your products are despatched in good time.

All orders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment refuses to authorise payment to us, we will not be liable for any delay or non-delivery.


Please see our Delivery page for information and delivery options.


If the product you have purchased is faulty, damaged or incorrect, we may offer you an exchange or refund as appropriate.

Please see our Returns page for information on our returns policy and how you can return a product or cancel an order.


Neither Nature's Journey Limited or any of its employees, agents, members, owners, or any other linked individuals shall be liable to you for any direct, indirect, or resultant loss or damage, expenses, costs, or other claims for compensation whatsoever which arise out of, or in connection with the use of our website, the supply of our products or their use of resale by you.


The content on this website represents copyright material and/or registered trademarks of Nature's Journey Limited and its owners – the modification, copying, circulation, reproduction, or incorporation of our material into any other content is forbidden without prior written consent from us.


This website and our Terms and Conditions have been designed for use within the United Kingdom and are subject to the law of England and Wales and the jurisdiction of the English courts.

These Terms and Conditions do not affect your statutory rights.