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Help & Support

Help & Support

Product & Packaging

Are your products suitable for vegans?

Yes, all our products are certified by The Vegan Society. For a full list of our ingredients, please see our individual product pages.

Are your products tested on animals?

No, we are opposed to all forms of animal testing, it’s something that we will simply never do. Nature’s Journey is approved under the Cruelty Free International Leaping Bunny Programme, we ensure that no animal testing is carried out on our products. We only work with suppliers who share our values, and who have policies in place to demonstrate this commitment. All products in the Nature’s Journey product range are tested on humans for their efficacy, we only ever launch products that we use and love ourselves.

Are the products natural?

All our products contain organic and natural ingredients.

Are the products organic?

All our products contain a range of organic ingredients. We are very careful about where we source our ingredients as we want to ensure they are natural and of the best quality. However, it’s not always possible to source organic for all of our ingredient range but all of our products do contain organic and natural ingredients. 

Our products are not ‘certified organic’ as this certification costs a lot of money which we would have to reflect in our prices. Instead, we focus on creating high quality natural products that deliver outstanding results. 

It is important to note that a product does not have to be certified to be labelled as organic.

Are your products suitable for use when pregnant?

We would advise checking with their GP, midwife, or healthcare provider first prior to use.

What is the shelf life of your products?

The shelf life of all our products is 30 months from date of manufacturing. 

The period after opening (or PAO symbol detailed on the back of each product) will vary between the packaging used.

Where are your products manufactured?

Our products are manufactured in the UK.

Where can I find a list of the product ingredients?

You can find our full ingredient listing on our website product pages, or on the back of each product.

Is the packaging recyclable?

Yes, we have packaged our products in glass, we chose this material not only to protect our formulations, but also because we love how universally and infinitely recyclable it is. 

We choose our packaging primarily to protect the product inside, the other primary purposes are to communicate, present and dispense. In all these areas we want our consumers to have the best experience when using our products. 

While the pumps used with some of our products are not currently recyclable, we do suggest upcycling these packs. Our team here love to repurpose our product packaging - for example, decanting water into a clean empty bottle of our Sleep Easy Pillow Mist Spray is the perfect way to mist and hydrate indoor plants! 

Please be assured that we carefully consider all our packaging to ensure it protects and preserves our products while minimising its impact upon the environment.

Why are the products in cartons?

We have chosen to make use of cartons to provide an extra layer of protection to our products, ensuring it reaches you safely, and to ensure the required usage instructions and ingredients can be communicated. 

We only use FSC (Forest Stewardship Council) approved materials for our cartons. This is a system that ensures the paper is made only using materials from an area grown specifically for wood manufacturing. The FSC ensure that for every tree used at least another one is planted with the manufactured area. 

Our cartons also come without a laminated finish and are also printed using vegetable ink making them 100% recyclable.

What is the organic cotton cloth made from?

Our cloths are made from sustainably manufactured organic, unbleached cotton.